Frequently Asked Questions
Have questions? You’re not alone — here are answers to some of the most common things we’re asked. Whether you’re just getting started or looking to dive deeper into one of our services, this page is here to help clarify how we work, what we offer, and how we support your success.
🟦 Getting Started
Q: I don’t know where to start—can you help?
A: Absolutely! We’ll guide you through the entire process, from planning and design to launch. You don’t need any technical experience — we’ll make the process clear, collaborative, and easy.
Q: Do you work with nonprofits or small businesses?
A: Yes! That’s actually our specialty. We love partnering with mission-driven organizations and local businesses to help them thrive online.
🛠️ Web Design & Development
Q: What platforms do you use to build websites?
A: We primarily use WordPress and Bootstrap. This gives you a flexible, modern site that looks great on any device and is easy to update.
Q: Can I update my website myself once it’s done?
A: Yes, definitely. We build sites that are client-friendly, and we’re happy to provide training or guides so you can make updates confidently.
Q: Do you offer custom plugin development?
A: Yes. If you need a unique feature or integration, we can build a custom WordPress plugin tailored to your needs.
🌐 Hosting & Domains
Q: Do you offer web hosting?
A: Yes! We provide fully managed hosting that includes security updates, speed optimization, and expert support.
Q: Can you handle my domain name registration and renewal?
A: Absolutely. We can register your domain, manage renewals, and ensure it’s always up and running — no stress for you.
🔄 Maintenance & Management
Q: What’s the difference between maintenance and web management?
A: Maintenance covers technical upkeep like updates and security. Web management includes that plus minor content edits and ongoing support. Larger changes are available at an hourly rate.
Q: How often do you check or update my site?
A: Depending on your service plan, we’ll check for updates weekly or monthly to keep your site running smoothly and securely.
📅 Booking & Scheduling
Q: How do I book a service with you?
A: You can book through our Booking Page or contact us directly to schedule a consultation.
Q: Can I book an in-person consultation or photo shoot?
A: Yes! Just use our booking form or send us a message, and we’ll coordinate a time that works for you.
💳 Pricing & Payments
Q: How much does a website cost?
A: Our monthly services have clear pricing. Larger projects like custom websites or plugin development are quoted based on complexity.
Q: Do you require a deposit for custom work?
A: Yes, most custom projects begin with a 30–50% deposit. We’ll confirm everything in a written proposal before we start.
Q: How do you charge for updates or new features?
A: Small updates are covered under Web Management. Bigger updates or new pages are billed hourly — you’ll always know the cost before we proceed.
📋 Policies & Support
Q: What’s your refund policy?
A: We don’t offer refunds for completed work, but we’re always happy to resolve any issues or make revisions if something’s not quite right.
Q: What if I need help after my site is live?
A: We’re here for ongoing support through our maintenance and management plans. Just reach out if you need us.
Q: How can I contact you?
A: You can email us, use our contact form, or book a meeting through our online scheduler.