Frequently Asked Questions
Have questions? You’re not alone. Here are answers to some of the questions I’m most often asked about website design, hosting, management, and ongoing support. If you don’t find what you’re looking for, you can always contact me directly.
🟦 Getting Started
Q: I don’t know where to start—can you help?
A: Absolutely. You don’t need to know exactly what kind of website you need or understand all the technical details before contacting me. I’ll help you work through your goals, what your website needs to accomplish, and the options that make the most sense for your business or organization.
Q: Do you work with small businesses and nonprofits?
A: Yes. Small businesses and nonprofits are the primary organizations I work with. I understand that smaller organizations often need professional web services without the cost, complexity, or impersonal experience of working with a large agency.
Q: I already have a website. Can you tell me what needs improvement?
A: Yes. I offer a free website review where I’ll personally look over your existing website and identify practical opportunities for improvement. There’s no obligation to hire me afterward—it’s simply a way to get useful feedback and understand what your next steps could be.
🛠️ Web Design & Development
Q: What platforms do you use to build websites?
A: I primarily work with WordPress and Bootstrap, choosing the approach that best fits the project. WordPress is a great option when clients need an easy way to manage and update their own content, while Bootstrap gives me the flexibility to build more custom solutions when appropriate.
Q: Can I update my website myself once it’s done?
A: Absolutely. When a website is built with a content management system such as WordPress, I can make sure you have the access and guidance you need to handle everyday content updates yourself. If you’d rather not manage the website, I also offer ongoing website management and support.
Q: Can you redesign or take over an existing website?
A: Yes. You don’t need to start from scratch. I can work with an existing website to improve its design, organization, functionality, or overall usability. If the current platform is no longer a good fit, I can also help determine whether rebuilding or moving to a different approach makes more sense.
🌐 Hosting & Domains
Q: Do you offer web hosting?
A: Yes. I offer managed website hosting so you don’t have to deal with the technical side of keeping your website online. I handle the hosting environment and provide personal support, so if you have a problem or question, you can contact me directly.
Q: Can you handle my domain name registration and renewal?
A: Yes. I can register and manage your domain name, keep it properly connected to your website, and handle the renewal automatically each year so you don’t have to remember when it’s due. I’ll take care of the technical side and make sure your domain stays active. Domain registration and renewal costs are billed separately from hosting.
Q: Do I have to host my website with you?
A: No. If you already have hosting you’re happy with, I can work with your existing setup when possible. I offer managed hosting as an option for clients who would rather have me handle it for them.
🔄 Maintenance & Management
Q: What’s the difference between maintenance and web management?
A: Website maintenance focuses on keeping your site healthy behind the scenes, including software updates, security monitoring, backups, uptime monitoring, and minor stability fixes. Website management includes those essentials plus time for content updates, changes, and ongoing help with your website. The right option depends on whether you simply want your site maintained or want me actively helping you manage it.
Q: How often do you check or update my site?
A: I regularly monitor and maintain websites covered by my care and management services. Updates, security, backups, uptime, and general site health are handled as needed so you don’t have to keep track of them yourself. If I discover an issue that needs your attention, I’ll contact you directly.
Q: What happens if something goes wrong with my website?
A: If your website is covered by one of my ongoing care or management services, you already have someone to contact. I can investigate the problem, handle minor stability issues covered by your plan, and explain what needs to happen if a larger repair is required. You won’t be left trying to figure out who to call or how to fix it on your own.
💬 Getting in Touch
Q: How do I get started?
A: The easiest way to get started is to contact me and tell me a little about what you need. You don’t need to have everything figured out beforehand. I’ll learn about your goals, answer your questions, and help you determine the best next step for your website.
Q: What if I’m not ready to hire you yet?
A: That’s completely fine. If you already have a website, you can start with my free website review. I’ll personally review your site and give you practical feedback on areas that could be improved, with no obligation to hire me afterward.
Q: Can we meet in person?
A: Depending on your location and the project, an in-person meeting may be possible. I can also work with clients remotely, so you don’t need to be located nearby to work with New Path Webworks.
💳 Pricing & Payments
Q: How much does a website cost?
A: Every website project is different, so I price new websites based on the size, features, content, and work involved. Before work begins, I’ll discuss what you need and provide clear pricing so you understand what the project will cost. I also offer separately priced ongoing services such as hosting, website care, and website management.
Q: Do you require a deposit for website projects?
A: A deposit may be required before work begins, depending on the size and scope of the project. Any deposit, payment schedule, and project costs will be clearly explained and agreed upon before I begin the work.
Q: How do you charge for updates or new features?
A: If you’re on a website management plan, some updates may already be included within the time covered by your plan. Work outside the plan, larger changes, new pages, or additional features can be billed separately. I’ll let you know when work falls outside your plan and discuss the cost with you before moving forward.
📋 Policies & Support
Q: What’s your refund policy?
A: Refunds depend on the type of service and the work that has already been completed. I encourage clients to contact me if there’s ever a concern so I have the opportunity to address it. For complete details, please review my Refund Policy.
Q: What if I need help after my site is live?
A: I don’t disappear once your website launches. I offer ongoing website care, management, hosting, and personal support for clients who want help keeping their site secure, updated, and working properly. If you need help or want to make changes later, you’ll have someone you already know and can contact directly.
Q: How can I contact you?
A: The easiest way is through my Contact Me page. You can send me a message about your website, ask a question, or tell me about a project you’re considering. You can also email me directly at newpathwebworks@gmail.com.
Q: Will I work directly with you?
A: Yes. When you work with New Path Webworks, you work directly with me. I handle your project and remain your point of contact, so you won’t be passed between departments or have to repeatedly explain your website to different people.